OLI
Returns
What to do if an item is damaged, incorrect, or unused.
Damaged or incorrect items
If a product arrives damaged or is not what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the issue.
Unused items
Unused items in original packaging may be eligible for return once the full policy is finalized with our logistics partner. We will update this page when those rules are confirmed.
Refunds
When card payment is enabled, refunds will follow the payment provider’s timeline after we approve the return.
- Contact support with order number and photos
- Wait for return instructions
- Refund is processed after approval (when payments are live)