Privacy Policy

This Privacy Policy describes how OLI collects, uses, stores and protects your personal data when you use the OLI.am website and OLI’s services.

The processor of personal data is __LEGAL_NAME__.

We process personal data in accordance with the applicable laws of the Republic of Armenia and aim to collect only the data that are necessary to provide our services, fulfil orders, ensure security, and meet our legal obligations.

1. What data we collect

Depending on how you use OLI, we may collect the following data.

Account and identification data

• email address,
• first name and last name, if provided,
• phone number, if provided,
• technical data needed to identify the account and to sign in.

Sign-in to OLI may be carried out using a one-time confirmation code sent to your email address.

Order and delivery data

To place and fulfil an order, we may process:

• the recipient’s first name and last name,
• phone number,
• email address,
• delivery address,
• the contents of the order,
• product quantities and amounts,
• order and payment status,
• information needed for delivery,
• order history,
• data relating to returns, replacements, and refunds.

Website usage data

When you use the website, the following may also be processed:

• products added to the cart,
• saved (favourite) products,
• relevant actions taken on the website,
• IP address,
• technical information about the device and browser,
• technical logs needed for the operation and security of the website.

If statistical, analytics, or advertising technologies are used on the website, processing of data through those technologies is carried out in accordance with the relevant settings and applicable consent requirements.

2. The purposes for which we use data

We may use your personal data to:

• create and manage an account,
• verify the user’s identity and provide secure access,
• accept, process, and fulfil orders,
• arrange delivery,
• inform you about the status of an order,
• confirm payments and carry out actions related to payment transactions,
• arrange returns, replacements, and refunds,
• respond to customer inquiries and support requests,
• improve the operation of our services and the website,
• detect and resolve technical issues,
• prevent and investigate fraud, abuse, and security incidents,
• meet accounting, tax, and other legal obligations,
• protect our legitimate rights and interests.

We do not use personal data for purposes that are incompatible with the purposes of their collection, unless there is an appropriate legal basis for doing so.

3. Payments and card data

For card payments, the data required to make the payment are processed in the secure payment environment of the relevant bank or payment service provider.

OLI does not store the full number of your payment card, the CVV/CVC security code, or other complete secret card data on its servers, unless the technical structure of the payment system requires this and the law permits otherwise.

OLI may receive and store limited payment-related information, for example the transaction identifier, payment status, amount, currency, and other technical data needed to confirm the payment.

4. Transfer of data to service providers

To provide OLI’s services, some personal data may be transferred to organisations whose services are needed to fulfil the order.

These may include:

• banks and payment service providers,
• delivery and logistics service providers,
• technical and hosting service providers,
• electronic messaging or identification service providers,
• accounting, legal, or other professional service providers.

We provide them only with the data that are reasonably necessary to provide the relevant service.

OLI does not sell your personal data.

5. International transfers

Some of OLI’s services or order-fulfilment processes may involve the use of service providers or infrastructure located outside the Republic of Armenia.

In such cases, the transfer and processing of personal data are organised in accordance with the requirements of applicable law.

We aim to transfer to third parties only the information that is necessary to provide the relevant service or to fulfil the order.

6. Cookies and similar technologies

OLI.am may use cookies and similar technologies to:

• provide the website’s core functions,
• maintain user sign-in and the session,
• make the cart and related preferences work,
• help secure the website,
• analyse the use and performance of the website.

Some cookies are necessary for the basic operation of the website, and without them certain website functions may not work correctly.

If non-essential analytics or advertising cookies are used, their use must be carried out in accordance with applicable consent requirements and the website’s cookie settings.

If OLI has a separate Cookie Policy or cookie preferences system, the relevant link and settings should be available on the website.

7. Retention period for personal data

We retain personal data for as long as necessary for the purposes for which they were collected.

Some data may be retained for longer if this is necessary to:

• meet accounting or tax obligations,
• comply with legal requirements,
• resolve disputes,
• prevent fraud and abuse,
• protect OLI’s legitimate rights.

When retention of personal data is no longer necessary, they are deleted, anonymised, or otherwise processed in accordance with the requirements of applicable law.

8. Data security

OLI applies reasonable organisational and technical measures to protect personal data against unauthorised access, use, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or of electronic storage can guarantee absolute security.

If you believe that your OLI account or personal data may be at risk, please contact us as soon as possible.

9. Your rights

Where provided by applicable law, you may contact OLI to:

• learn whether we process your personal data,
• obtain access to the data processed about you,
• request correction or updating of incorrect or inaccurate data,
• request deletion of data where there is a legal basis for doing so,
• withdraw your consent, if processing is based on consent,
• exercise other personal-data protection rights provided by law.

We may not be able to delete some data immediately if their retention is required by law, by accounting or tax obligations, for dispute resolution, fraud prevention, or other legitimate purposes.

To exercise your rights, you may contact OLI through the website’s Contact section or using the contact details below.

10. Account and data deletion

If you wish to stop using OLI, you may request deletion of your account and related personal data within the limits permitted by applicable law.

Deletion of an account does not mean that OLI is obliged to delete information that must be retained for the period required by law, for example data relating to completed orders, payments, or tax or accounting records.

11. Third-party websites and services

OLI.am may contain links to third-party websites or services.

OLI is not responsible for the privacy policies of third-party websites or for their data-processing practices.

We recommend that you review the relevant third party’s privacy terms before providing personal data to their services.

12. Children’s personal data

OLI’s services are not intended for independent use by persons who, under applicable law, do not have the legal capacity required to enter into the relevant transaction.

If the law requires the consent of a parent, legal representative, or other person for the processing of personal data, the data must be provided in compliance with the applicable legal requirements.

13. Disclosure of data required by law

OLI may disclose personal data to state or other competent authorities if this is required by the laws of the Republic of Armenia, a court act, or a lawful request of a competent authority.

We may also process or disclose necessary data to protect the legitimate rights, security, and interests of OLI, our customers, or other persons, within the limits permitted by law.

14. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in OLI’s services, technologies, or applicable law.

The current version is always published on this page.

In the event of material changes, where this is necessary or appropriate, we may also provide relevant information through the website or another available means of communication.

15. Contact us

If you have questions about privacy, the processing of personal data, or the exercise of your rights, you may contact OLI:

Email: __CONTACT_EMAIL__

Phone: __CONTACT_PHONE__

Website: OLI.am

16. Data processor and company details

The operator of the OLI.am website and the processor of personal data is set out below in the company’s official details.